Help & FAQ Studio Zhe

Help & FAQ

  • ORDER HELP
  • ORDER ONLINE
  • PLACING A WEB ORDER

    When you see an item you like, click on "Add to Bag" and continue shopping until you are ready to complete your purchase. Then, click on the Shopping Bag, located at the top right section of the screen. Click "Checkout" to confirm your items. After you   have made any changes and updated the quantities as desired, click on "Place My Order" to finish.

    Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it. 

    ORDER CHANGES

    To make changes to your order, send us an email at Order@studiozhe.com or call us at +1 415.500.5333 during business hours. If the order has already been processed, we are unable to modify or cancel it.

    CANCELLING AN ORDER

    You can make changes or cancel your order at any time before your order has been processed by us. To make changes to your order, please contact us by calling +1 415 500 5333. If your order has already been processed, you will only be able to request a refund or exchange of the merchandise. Please see the terms of our RETURN / EXCHANGE POLICY as addressed in below section.

    PRICE ADJUSTMENTS

    For orders shipped to the US and Canada, we are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact us by emailing us at Order@studiozhe.com including your order number and details of the merchandise that is eligible for the price adjustment.

    ORDER CONFIRMATION

    Once you place your order, you will be given an order number. You will also receive a confirmation email with an order summary. If you do not receive an email, call us at +1 415 500 5333 during business hours, before placing another order for the same merchandise.

  • RETURN / EXCHANGES / PRICE ADJUSTMENTS
  • SHIPPING & HANDLING
  • E-GIFT CARD
  • SIZE CHARTS
  • PRIVACY POLICY
  • TERMS OF USE
  • STORE LOCATION
  • CONTACT US
  • CAPRIVACY RIGHTS
  • SITE MAP
  • SALES TERMS
  • BRAND PROTECTION
  • MODELING
  • CAREERS