Help & FAQ Studio Zhe

Help & FAQ

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  • SHIPPING & HANDLING
  • Shipping

    Most orders will ship out within a day of ordering. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, studiozhe.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

    You will be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. Orders are subject to verification and approval before shipping.

    Orders will be charged shipping rates as detailed below:


      Total Order Value  

         Standard    

          Fast      

        Fastest    

     up to $50

     $10.00

     $15.00

     $20.00

    $50 and over

    Free

    $15.00

    $20.00


    *Orders over $50 will not be charged the Standard Shipping fee. These rates are not applicable for orders shipped outside of the US. Offer excludes additional shipping charges for oversized items, as noted on the Product Detail page. Excludes bikes, Custom Shoppe and Print Shop orders. Free Shipping applies only to merchandise. Taxes, Gift Cards and oversized shipping charges do not count toward the Free Shipping total. 

       Studio Zhe Delivery Estimates

      

      Standard / USPS
      (Arrives in 5-7 business days)       

      Fast
      (Arrives in 3-4 business days)        

      Fastest
      (Arrives in 1-2 business days)        

      Order on:

      Orders submitted by 
      10 AM EST will ship by:

      Orders submitted by 1 PM EST will ship by:

      Sunday

      Tuesday

      Monday

      Monday

      Monday

      Tuesday

      Monday

      Monday

      Tuesday

      Wednesday

      Tuesday

      Tuesday

      Wednesday     

      Thursday

      Wednesday

      Wednesday

      Thursday

      Friday

      Thursday

      Thursday

      Friday

      Monday

      Friday

      Friday

     Saturday

      Tuesday

      Monday

      Monday

     

    For our Fastest Delivery Method, orders must be submitted by 1 PM Eastern Standard Time Monday through Thursday. For example orders placed on Friday by 1 PM EST will arrive on Monday. Orders being shipped outside of the continental US are shipped via USPS Priority Mail and cannot be expedited.

    Please note that our Fast, Faster and Fastest Delivery options refer only to delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time.

     

    TRACK AN ORDER

    To track your order, please click the Order Status button on top right of the website, and enter your order number and billing zip code. You will then be able to view all of your order and shipping details.

     

    CHANGE A DESTINATION

    We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.

     

    SHIPPING OUTSIDE OF THE CONTINENTAL US AND TO PO BOXES

    Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail. Your order will arrive in 5 to 7 business days.

     

    FURNITURE AND OVERSIZED ITEMS

    Additional shipping charges may be added to the Standard Shipping costs for each oversized item added to your bag. This amount will be indicated in the product details and will also appear at checkout. Furniture and other oversized items cannot be shipped outside of the continental US. They cannot be expedited, and will ship separately from other items on your order. Please note that some furniture items take 4-6 weeks to arrive, more specific information can be found on the product detail page.

     

    SHIPPING RESTRICTIONS

    Certain items such as hairspray, nail polish remover and nail polish are required by the U.S. Department of Transportation to be shipped via UPS Ground. Orders with items that have these shipping requirements cannot be shipped outside of the continental US. Items with special shipping requirements will be noted in the product details.

      

    CONFIRMATION OF SHIPMENT

    Once your order has shipped, you will receive an e-mail. If you are a registered user, simply log in to your account. Guest users must enter their order number and billing ZIP code.

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